At ROYBELE, we are dedicated to ensure that your favorite products are delivered to you promptly and securely. Please review our delivery policy below for information on our shipping methods, processing times, and other important details.
1. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery within [insert number] business days.
- Express Shipping: Estimated delivery within [insert number] business days.
- International Shipping: Delivery times vary based on the destination country.
Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of your order. Shipping costs will be displayed at checkout before you complete your purchase.
2. Processing Time
Orders are processed within one business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Delivery Time
Estimated delivery times are provided as guidelines and may vary based on factors beyond our control, such as customs processing and local delivery conditions. While we strive to meet these delivery times, we cannot guarantee them.
4. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with tracking information. You can use this information to track the status of your delivery through the carrier’s website.
5. Shipping Restrictions
We currently ship to [insert list of countries or specify if you have any regional restrictions]. Please note that we are unable to ship to P.O. boxes or APO/FPO addresses.
6. International Shipping
For international orders:
- Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
- Delivery Delays: International shipments may experience delays due to customs processing. We are not responsible for any delays caused by customs or local delivery conditions.
7. Delivery Issues
If you encounter any issues with your delivery, please contact us at [insert contact email] with your order number and a description of the problem. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Lost Packages: If your package is lost in transit, please contact us within [insert number] days of the expected delivery date. We will initiate an investigation with the carrier and, if necessary, provide a replacement or refund.
- Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will file a claim with the carrier and arrange for a replacement or refund.
8. Address Changes
Please ensure that your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
9. Contact Us
If you have any questions or concerns about our delivery policy, please contact us
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