At ROYBELE, we are committed to ensuring your satisfaction. If for any reason you are not satisfied with your purchase, please review our returns and refunds policy below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and with all original packaging and tags attached.
- The item must be returned within 7 days from the date of delivery.
- Proof of purchase (order confirmation, receipt, or invoice) must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Items marked as final sale or clearance.
- Customized or personalized items.
- Gift cards.
- Items that have been used, altered, or damaged after delivery.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at admin@roybele.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: We will review your request and, if eligible, provide you with a return authorization and instructions on how to send the item back to us.
- Ship the Item: Package the item securely and include the proof of purchase. Ship the item to the address provided in the return authorization. You are responsible for the return shipping costs.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts, or returned beyond the return window).
- Rejected Refunds: If your return is rejected, we will notify you and return the item to you at your expense.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email] with your order number and details of the defect or damage. We will provide instructions for the exchange process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order number, a description of the issue, and photos of the damage or defect. We will arrange for a replacement or refund as soon as possible.
7. Return Shipping Costs
You are responsible for paying the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions about our returns and refunds policy, please contact us at: